Help

Support

Today the way to reach Every is email, and you open it from the app. There is no chat and no phone line. There are people behind it, not a ticket system: the app says “We usually answer the same day”.

Before you write

Many questions are answered in these pages:

FAQ, for the short answers.
Account security, if you lost your phone or your code, or think someone has got into your account.
Activity, to see whether a deposit or a send is on its way.

How to write to us

Tap your avatar, at the top of any tab, to open Profile.
In the The app group, tap Write to us. Help opens.
On the Write to us card, tap Tell us what happened.
A blank email opens in your mail app, already addressed to us. Tell us what is going on and send it.

The email starts empty: the app attaches nothing and reads nothing from your phone. If your phone has no mail app, Every copies our address and shows it to you, so you can write from wherever you like.

There is also a Write to us in two places where it is often needed:

In Recover your account (Profile → Ways in), in case you can’t get your email, Google or Apple account back. Write from an email you control.
On the We couldn’t send it screen, when a send fails.

If you don’t see the Write to us row in Profile, that version of the app has no contact address set up.

What to tell us

The more specific, the sooner we can look into it. Copy this list into your email:

Detail	Where to find it
Your @name	At the top of Profile
The app version	At the bottom of Profile, in grey
What you were trying to do and what happened	In your own words, plus the message the app showed you, if any
When it happened	The rough time and your time zone
The amount, the coin and the network	For a deposit, the network you sent it over
The transaction link or hash, if you have it	In the movement’s details in Every, or in the wallet or exchange you sent from

A screenshot helps, as long as no code appears in it.

What support can do

Walk you through the steps for your case. That is most of what we do.
Find your account by your @name, without asking you for anything secret, and look at your balance and activity on Hyperliquid and on the network.
Tell you the truth about your money: where it is, whether a movement has arrived and what is missing.
Take down an unusual case and escalate it the same day, if you think someone has got into your account.

What support can’t do

Every doesn’t hold your money or your keys, so there are things nobody on the team can do, even if they want to:

Move, freeze or return your money. Your phone signs every move, and a transaction made on the chain can’t be undone.
Recover money sent to a wrong address, or over a network or in a coin the app doesn’t accept.
Recover your six-digit code. It isn’t on any server: you create a new one.
Sign out a phone remotely. There is no way to do it today.
Swap the email you sign in with for another one, if you lost access to yours. If you don’t have a second way in, first try to recover that email, Google or Apple account with its provider. If you can’t, write to us: we will tell you plainly where things stand, without promising a timeline.
Export your key for you. You export it yourself, from Profile → Ways in → Export your key. Never send it to us.
Verify your identity with a document. Every doesn’t do that check.