Account security

Every will never ask you for codes, keys or phrases

Not your phone’s six-digit code, not the code we email you to log in, not your Google or Apple password, not your private key. If someone who says they are from Every asks for one, it is a theft attempt.

How your account works

• You log in with your email, Google or Apple. By email you get a one-time code. There is no Every password.
• The money is not on your phone. It is in your wallet. Log in the same way on another phone and it opens the same wallet, with the same money.
• The six-digit code belongs to each phone. It does not travel with your account and nobody can recover it: if you forget it, you make a new one.

What really locks you out is not losing your phone: it is losing access to your email, Google or Apple. That is why a second way in is worth having. Add one in Profile → Ways in.

I lost my phone

1. Relax: the money was not on the phone.

2. On another phone, install Every and log in as usual, with the same email, Google or Apple.

3. Make a new code. The lost phone’s code is not needed.

4. Secure your login: change your email, Google or Apple password and sign out the sessions you do not recognise there. The lost phone may have your email open.

The lost phone’s session stays open, behind its code: the app asks for it after a minute away, and after ten wrong tries it logs out on its own. Today it cannot be closed from another device.

I forgot my code

1. On the code screen, tap I don’t remember.

2. The app asks whether to log out. Accept.

3. Log in again as usual and make a new code. Your money is not touched.

I lost access to my email, Google or Apple

If you have a second way in, use it. If not, first get your access back from your email provider, Google or Apple: today that is the only path that surely works.

I think someone got into my account

1. Secure your login now: change your email, Google or Apple password and sign out every session there. Whoever gets into your login gets into Every.

2. If you can still get into Every, go to Profile → Ways in → Connected apps and disconnect anything you do not recognise. Change your phone’s code too.

3. If you want to put the money somewhere safe, send it to a wallet or an exchange you control.

4. Write to us from the app, in Write to us, with your @name, the rough time and the movements you do not recognise.

Caution

Every cannot freeze your money, reverse an on-chain transaction or log out another device. Exporting your key does not make the money safe either: whoever has your login can export it just the same.